1. 14-day refund on your first payment
If SynReach isn’t right for you, ask within 14 days of your first payment for a plan and we’ll refund it in full. This applies once per customer and to the first payment of a new subscription.
2. Renewals and upgrades
Renewal payments and upgrade charges are not refundable once the new billing period has started, except where required by law.
You can cancel at any time in Settings → Billing → Manage billing. Cancelling stops the next renewal; you keep your plan and credits until the end of the period you’ve paid for.
3. Credits
A search that finds no email or phone number costs nothing, and a revealed email that hard-bounces when sent through a SynReach sequence has its credit returned automatically — see our terms. Credits have no cash value and are not refunded separately from a subscription.
4. Questions
Email support@synitix.com and we’ll reply within two business days.